CD Projekt Red Has Apologised For Cyberpunk 2077 Performance

Developer CD Projekt Red has apologised for the release state of the highly anticipated RPG Cyberpunk 2077.

To say that the launch of Cyberpunk 2077 has been a troubled one is an understatement, especially when you consider the multiple delays that the game has had.

V hiding behind a wall
Credit: CD Projekt Red

We’ve had a variety of bugs from system crashes, poor framerate, animation glitches, textures not loading and more. We’ve even had a glitch that can only really be described as an over-welcoming trouser snake.

While we’ve heard of problems across multiple platforms it seems that a large chunk of the issues are concerning the last-gen PS4 and Xbox One versions, with fans sharing some glitches on Twitter.

There are even reports being made on Reddit regarding Sony issuing refunds for digital purchases of Cyberpunk 2077, even when the game has been played beyond its usual two-hour playtime limit.

Sony is notoriously difficult when issuing digital refunds, so it says a lot that the company is not only issuing refunds for Cyberpunk 2077, but also in cases when the two-hour limit has passed.

I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library,” said Reddit user NotBen.

So with the entire negative fan backlash, CD Projekt Red issued a statement on Twitter not only apologising for the state of Cyberpunk 2077 but also encouraged fans to get a refund if they are unhappy with the game.

We would like to start by apologising to you for not showing the game on base last gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” reads the opening statement on Twitter.

We should have paid more attention to making it play better on PlayStation 4 and Xbox One. We will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next seven days. Expect more, as we will update frequently whenever new improvements are ready,” continues the tweet.

After the holidays, we’ll continue working – we’ll release two large patches with Patch #1 in January. This will be followed by Patch #2 in February’, promises CD Projekt.’ That is a long time to wait for a game to work properly and so CD Projekt is also offering refunds on consoles, at least for the next week. ‘We would always like everyone who buys our games to be satisfied with their purchase.

We would appreciate if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.’ The message suggests refunding the game where you bought it, digitally or physically, and if that doesn’t work then email up until December 21.

It is quite crazy to think after being in development for so many years, Cyberpunk 2077 still managed to release in the state that it did.

It’s quite clear that it should have been delayed for at least another month; however another delay would have surely resulted in further backlash. As the old saying goes: “Damned if you do, damned if you don’t.

Have you had a positive experience with Cyberpunk 2077 so far and do you think CDPR should have apologised? Let us know across our social media channels.

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Featured Image Credit: CD Projekt Red