PlayStation offers ‘priority’ customer service for Stars members

PlayStation Stars offers “priority” customer service for worthy high-tier Star members, as part of its new rewards program.

Launching in October 2022 in the west, PlayStation Stars will reward members with loyalty points and can spend them in a catalogue, on PSN wallet funds or even a discount from the PS Store.

Players will earn Stars by acquiring Trophies, completing quests and more.

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Only the best customer service for Level 4 members

However, PlayStation fans in Japan are not happy with a certain perk of the Stars program, and for good reason. 

If you are a Level 4 Stars member, you will receive better PlayStation customer service.

So, if you’re a lowly Level 1, expect long queue times to get the service you need.

As reported by VGC, those that achieve Level 4 membership will unlock “priority in the chat order” when contacting PlayStation Customer Support.

Level 4 is achieved when buying four full-priced games and earning 128 Rare Trophies.

playstation stars
Credit: Sony

Fans aren’t happy with PlayStation Stars customer service perk

Naturally, Japanese fans aren’t happy with this perk. After all, you’d think that everyone deserves the same level of customer service.

Sadly, that might not be the case, at least according to PlayStation Stars program.

Customer support must be equal”, said Twitter user akutarosu. “There are people who only like a few titles and play them, and there are gamers who can’t afford money or time.

I don’t think it’s a good idea to prioritise customer support,” added Twitter user yossy_44. “I bought a PS5 just for Final Fantasy 16 – is it okay for someone like that to be put aside for later?

PlayStation Stars rolls out to the west soon

At this time, it’s unclear as to whether this Level 4 perk will be a feature for PlayStation Stars members in the west. I guess we won’t know until it rolls out on our shores.

PlayStation Stars arrives in the USA on October 5, and for Europe and Australia on October 13.

What are your thoughts on the PlayStation customer service support for Level 4 Stars members? Let us know across our social media channels.

While you’re here, be sure to check out our video of the week. 10 of the scariest horror games of all time are shown off. What is your favourite horror game?

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Featured Image Credit: Sony/Source: VGC