BioWare’s upcoming online multiplayer, Anthem, has hit a snag in its release after players of the timed demo encountered a number of problems that left the game inaccessible.
Players experienced serious problems with overloaded servers, with many people believing BioWare was unprepared for the number of players taking part.
Over on Twitter, the official Anthem account admitted that the demo launch wasn’t the success that was envisioned, and outlined what it plans to do moving forward.
Day 1 of the VIP Demo didn’t go as planned. We’d like to let you know what happened and what we’re doing to fix it.
Note from our BioWare Head of Live Service, Chad Roberston: https://t.co/0bLV0nEp4h
— Anthem (@anthemgame) January 26, 2019
Chad Robertson, Anthem’s Head of Live service released a statement on the matter, which you can read in full here.
Robertson said: “Yesterday was rocky. The first day of our VIP demo weekend did not go exactly as we planned, and I want to share what happened…
“While there are a number of issues we dealt with yesterday, the three primary areas were:
“Platform connections – this was caused by the spike in players entering the game when we opened up. Unfortunately, these issues did not present themselves during our internal testing. Investigations are ongoing, and we will continue to apply fixes throughout the weekend.
“Entitlements – these are account flags that grant players things like their pre-order incentives and demo access. During the demo weekend, we identified a bug where VIP players with a specific combination of entitlements were being blocked from accessing the demo. We believe we’ve resolved most of these, but have additional cases we are addressing.
“Infinite loads” – this is occurring for some players, particularly when they transition from Fort Tarsis to an expedition. We saw this only in isolated cases during internal testing and believed it was resolved. Unfortunately, the problem is exacerbated in the real-world where differences with player’s ISPs and home networks introduce new behavior.”
As for solutions, BioWare says it is committed to resolving login and entitlement issues, implementing “infinite load” fixes and improvements to server performance.
Sorry but this is 2019. This shouldn’t have happened. They knew from preorders how many people were coming. Even if they had people preorder at the last minute this should have been planned for. EA should have had a server test before or in house. Chad is a typical pr response.
— Chris (@Phreakydeke27) January 27, 2019
Despite the controversy, lots of people praised what they got to access of the game, so it looks like Anthem is still set to be a seriously impressive game.
@anthemgame your team is amazing! I love your game and I’m so excited to play the full release!(let’s be honest my team and I have been grinding the end over qnd over gearing ourselves wishing we could unlock grandmaster!)
Thanks for all the support https://t.co/r12I09yZS3
— Chase Spear (@thenotrealchase) January 27, 2019
After playing more of the #Anthem Beta (and It’s a fucking Beta not a demo, regardless of what the pleb masses think)
I have been really enjoying the Ranger Jav, However after Bioware solved the unlock token issue. I jumped into the Interceptor….
H O L Y F U C K I’m in love. pic.twitter.com/HS3xTuU6Vm
— RTSloth (@RealTimeSloth) January 27, 2019
Have you been playing?
Featured Image Credit: BioWare/EA