Contrary to a statement released by CD Projekt Red this week, PlayStation gamers are reportedly struggling to secure refunds for Cyberpunk 2077.
In the statement issued by CDPR it was suggested that if customers were so unhappy with Cyberpunk 2077 that they’d rather not wait for patches to fix the game by January and February 2021, they should request refunds.
“We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy,” said CDPR in a statement.
In the same tweet it also suggests that unhappy customers should contact Sony or Microsoft for refunds on digital console orders.
So taking the advice from CDPR some of the unhappy customers contacted Sony to apply for a refund, unfortunately however it seems that their requests were declined
Refund requests were declined by Sony as followed by their strict refund policy. According to Sony’s refund policy:
“You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
“Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
“You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.”
In our article this week in regards to the apology and advised refunds by CDPR, reports claimed that Sony was issuing refunds even for digital games that surpassed the two-hour playtime limit.
Sadly if these recent reports from customers are true (and they appear to be), Sony are not issuing refunds in such a relaxed manner.
Some customers took to Twitter to not only share their anger towards Sony’s reluctance to refund Cyberpunk 2077 but also the apparent miss-information provided in the CD Projekt Red statement.
One angry gamer also said: “So, CD Projekt Red came through and said they’d agree to refunds for PS4 owners. Sony? Not so much. If you download it, they will not refund the title.”
Another angry gamer who was also apparently refused a refund from Sony said: “So today’s update, Sony support refused another refund for Cyberpunk 2077.”
They continued: “They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and laid about what CDPR stated. Tl:dr you are stuck with a broken game, wait till patched. Some support.”
It’s not looking good for either Sony, CDPR or their customers, but hopefully this mess will be resolved to a satisfactory standard on both sides of the fence. Have you been struggling to get Cyberpunk 2077 refunds from PlayStation?
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Featured Image Credit: CD Projekt Red