PlayStation Plus won’t allow users to claim Final Fantasy 7 Remake Intergrade on PS Plus if they already own a digital copy of the game.
Last week, we reported on the new line-up of games coming to the PS Plus Games Catalog starting from July 19th.
One of the main headliners was Final Fantasy 7 Remake Intergrade, the PS5 enhanced version of the PS4 game. It also includes the DLC ‘Episode INTERmission’.
Since being available to PS Plus Extra and Premium members, people have reported they are unable to claim the game for unknown reasons.
Twitter user Wario64 reported on the issue yesterday stating, “apparently you cannot claim this if you already own FF7 Remake digitally or claimed it from PS+ last year.”
The PlayStation 4 version of the Final Fantasy 7 Remake was one of the monthly PS Plus games to claim in March of 2021. Anyone who claimed it then is finding themselves unable to claim Final Fantasy 7 Intergrade. The version currently available on PS Plus Extra and Premium.
If you access the listing for the game on the PS Store, instead of being able to claim it you’re met with a disclaimer.
“You can’t buy this product for the following reasons: You already own the following products, which conflicts with the product you’re trying to buy: Final Fantasy VII Remake.”
Anyone who was excited to try out the Final Fantasy 7 Remake Intergrade, the PS5 enhanced version which contains the DLC, Episode INTERmission, is out of luck. Even though they’re fully entitled to it.
Until this situation is fixed by Sony, anyone wanting to play the DLC will have to fork out money and pay for it instead.
I tried it out for myself and got the same result. Originally, I had bought a physical copy of the Final Fantasy VII Remake for my PS4, but later claimed the digital version of the game when it was part of the PS Plus service.
As I didn’t have a PS5 when the DLC Episode INTERmission was originally released, I missed out. The DLC featuring everyone’s favourite materia hunter, Yuffie Kisaragi, is exclusive to the PS5. Now I own a PS5, I want to replay FF7 Remake with the DLC but can’t. This situation is incredibly frustrating for PS Plus members and Final Fantasy fans.
No Statement from Sony or Square Enix
Sony has yet to make a statement on the PS Plus error. And this isn’t the first time this has happened when trying to claim a game on the PlayStation Plus store.
Earlier this month, players had issues trying to access PS Classic ‘Syphon Filter’, if they had previously claimed it on PS Plus on the PS3 many years ago.
While attempting to claim Syphon Filter they were met with a “WS-43691-3” error code. Which relates specifically to problems with PS Plus memberships and downloadable games.
The switch to the new 3-tier PS Plus service hasn’t been smooth. And I doubt issues like these are going away any time soon.
Let’s just hope Sony is quick to fix what’s happening with Final Fantasy 7 Remake Intergrade. As instances like this could put off many from continuing to support the brand new PS Plus service.
Featured Image Credit: Square Enix. Source: Twitter.