Cyberpunk 2077 has its fair share of issues, especially on the base versions of the PS4 and Xbox One. CD Projekt Red has already apologised for the game’s performance. Refund requests have been made via various means so far too.
Up until now though getting a refund from Sony had been hit or miss. Sony have a strict refund policy, which can be read here:
Refund requests were declined by Sony as followed by their strict refund policy. How strict? You can see for yourself below
“You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
“Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
“You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.”
Refunding and DELISTING
Sony has not just made it so gamers can refund their game if they want to. They’ve also delisted the game on the PlayStation store. As you can see in the image below, currently searching for Cyberpunk 2077 does not bring up any results of the game.
Over on Twitter the @AskPlayStation had this to say
“SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund”
You can see the tweet for yourself below.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
This is the link you need to follow to find out more about the refund.
Want to keep in the loop with the latest gaming news, deals and more? Sign up to our newsletter below!