Microsoft Changes Cyberpunk 2077 Refund Policy In Light Of Controversy

Microsoft has just announced changes to its refund policy in light of the Cyberpunk 2077 controversy.

In case you missed it, many gamers are unhappy with their copies of Cyberpunk 2077, mostly down to bugs and tech issues when running the game on a base PS4 or Xbox One.

Image from Cyberpunk 2077 — Credit: CD Projekt Red

Developer CD Projekt Red recently told gamers to seek refunds if they were unhappy with their purchases, which was fine for Xbox gamers, but a little harder for PS4 players having to contend with Sony’s refund policies. This has since been changed, with Sony even pulling Cyberpunk 2077 from its digital storefront. If you missed it, you can read about it here.

Microsoft has now confirmed it has expanded its refund and returns policy, allowing gamers to refund their copies of Cyberpunk 2077 if bought through the Microsoft Store.

“Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice,” tweeted the official Xbox Support account.

Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://t.co/04TcniwVzy
— Xbox Support (@XboxSupport) December 18, 2020

“While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles,” Xbox continued.

To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://t.co/04TcniwVzy
— Xbox Support (@XboxSupport) December 18, 2020

“To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://msft.it/6010pXEHj.”

It seems the controversy is still ongoing for CD Projekt Red and Cyberpunk 2077 gamers, though at this time, it is not yet clear if Xbox will remove the game from its digital storefront as Sony has done. Have you experienced issues with your copy of the game?

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Featured Image Credit: CD Projekt Red